GPS Canada Track Inc.– Refund, Return & Cancellation Policy

At GPS Canada Track Inc. (GCT or GPS Canada Track), your satisfaction is our priority. We are committed to providing high-quality GPS tracking devices and reliable support. To ensure transparency and confidence in every purchase, please review our refund, return and cancellation policy below.

30-Day Returns – Unused & Inactive Devices

If you decide to return your GPS Canada Track device or accessory within 30 days of delivery and it has not been activated or used, you are eligible for a full refund (excluding shipping and handling charges).

Requirements:

• Product must be unused and in original packaging
• All original components and accessories must be included
• Original receipt or proof of purchase is required

Note:

If packaging is incomplete or components are missing, a restocking fee of up to 16% may be deducted to cover replacement and repackaging costs.

Activated Devices

If the device has already been activated and is returned for reasons other than a product defect, subscription and cellular service fees are non-refundable, as they are prepaid and non-recoverable from our providers.

Defective Products

If you believe you have received a damaged or defective device, please contact GPS Canada Track immediately. We will replace all verified defective units free of charge.

To be eligible for an exchange or refund due to defect or damage:

• You must notify us in writing within 72 hours of the delivery date.
• The product must be returned in its original packaging, including all accessories and hardware received.
• Any hardware you wish to keep must first be approved by a GPS Canada Track representative.

Once received and inspected, approved refunds will be issued to the original payment method within 14 business days.

How to Return a Product

1. Contact GPS Canada Track Support to request a return label
2. Repack the product securely in the original packaging
3. Include a note with your name, email, order number and IMEI/SN/ID number
4. Attach the note outside the box (do not write directly on the box)
5. Ship it to the return address provided by our team

Processing Time: Please allow up to 14 business days for the return to be completed and the refund issued.

Important Notes

• Returns without an IMEI/SN/ID will not be accepted
• Damaged or misused products are not eligible for return/refund
• All devices are quality-tested before shipment - please follow setup instructions and contact support before initiating a return

Subscription Refund Policy – GPS Canada Track

We prepay our cellular providers at the start of your billing cycle to ensure uninterrupted GPS connectivity. As such, these fees are non-refundable regardless of usage status.

Eligibility Criteria:

• Refunds only apply to payments made within six (6) months of your request
• Subscription services must be unused to qualify
• Long-term plans may be eligible for a prorated refund if cancelled before the end date

Discretionary Refunds

Refunds outside the standard terms may be approved at the discretion of GPS Canada Track based on individual circumstances.

How to Request a Refund:

• Email us at info@gpscanadatrack.com with your account details and refund reason
• Include any relevant proof or documentation
• Approved refunds are processed within 3-5 business days

Refund Method

Refunds will be issued only to the original payment method

Non-Refundable Items:

• Shipping & handling charges
• Taxes charged at purchase

Important Conditions

• No returns or exchanges on products purchased from unauthorized sellers (Only orders placed through our official website or Amazon store are eligible).

GCT reserves the right to update or revise this refund policy at any time without prior notice.

By purchasing or subscribing through GPS Canada Track Inc., you acknowledge and agree to the terms outlined in this policy.

📧 Email: info@gpscanadatrack.com

📞 Phone: 1-855-963-4222

🕒 Hours: Monday to Friday, 8:00 AM – 4:00 PM (PST)